Trust in plain words.
Here we answer what people most often ask about their data, in everyday words. The legal details are on the pages about privacy and security. Is your question missing? Write to hello@flatfee.one.
Your questions, answered.
| Question | Answer |
|---|---|
| Where are my chats? | When you use Fee in the browser, your chats are saved on Flatfee’s own server, at a Swedish hosting company. In the desktop app, they are saved on your computer. If you turn on “Sync chats with the web”, they are also saved on the server, and your memory is the same in the app and in the browser. Saved answers have their own switch, “Sync saved answers”. Your login and your account are handled by another provider. |
| Who can read them? | You do. If you report a problem and tick the box to include the chat yourself, we at Flatfee can read that chat. Chats in the browser are saved unencrypted on Flatfee’s server, so the people who run the server could technically reach them. |
| Are they encrypted? | Your memory, your attachments and what you have saved from Fee’s answers are encrypted on Flatfee’s server, and Flatfee holds the key. The chats are not encrypted. |
| Where are the answers produced? | Other companies that work for Flatfee produce them. Some are in the EU and some outside it. Images you attach are always processed outside the EU. The list is on the privacy page. |
| Are my chats used to train AI? | We do not train any AI models on your chats. |
| What do you save about me? | Your chats, and what Fee remembers about you if you have turned memory on. Besides that, your email address, so that you can log in. You can see all of it in Fee. |
| How long is it kept? | Until you delete it. Backups are kept for up to eight weeks. |
| How do I delete? | You delete a chat in the menu by the chat. To delete your whole account, open Settings in Fee and choose “Delete my account”. It is deleted at once, and you do not need to write to us. |
| Can I take everything with me? | Yes. Under Settings, choose “My data”, then “Export my data” under “Move your data”. You get a zip file with your chats, your memory and what you have saved from Fee’s answers, as ordinary files. |
| Does Fee send anything for me? | No. Fee writes, and you send it yourself. A website is only published when you press Publish. |
| Does Fee read my email or my calendar? | No. Fee does not read your email or your calendar. |
| What do you measure? | We always count error codes, response times and that you have logged in, but never what you write. We count which features you use only if you have said yes. |
| Can children use Fee? | No. During the beta you must be at least 18 years old. |
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