Common questions.

A computer program that has learned from a huge amount of text. It can answer questions, explain things and write in everyday language. You write as you would to a person and get an answer.

Fee is an app where you get help from AI. It explains, writes and gets things done for you. You use Fee in the browser, on your computer or phone, or in the app for Mac and Windows. Fee is made by Flatfee AB in Borlänge.

The character Fee is our mascot, and you meet it in the app. It is a tribute to the child of Magnus, who founded Flatfee.

Yes. Fee shows its sources when it looks something up, and says when it is unsure. Check important details, such as dates, amounts and rules, against the source.

No. Fee is not a doctor or a lawyer. It gives suggestions, not the final word, on law, health, tax and bookkeeping. Ask a doctor, a lawyer or an accountant about decisions that matter.

The legal parts of Fee, such as letter templates, cases and tips about your rights and deadlines, are suggestions, not legal advice. Always check with a lawyer, adviser or the authority concerned before you send something or act on it.

Fee answers in the language you write in. The website and the app are in Swedish, English and Spanish.

No. Fee writes the email, and you copy it or open it in your email app and send it yourself.

Fee does not read your email or your calendar. You show Fee what you want help with.

Yes. In the browser, Fee makes a simple website that you publish with one click. You see the website first, and it is only published when you press Publish. During the beta you can have up to three published at a time. In the desktop app, Fee builds the website in a folder on your computer.

Only if you want. With memory, Fee remembers things about you between chats, like your name. Memory is off until you turn it on. Then you see everything Fee remembers about you, and can change or delete it.

Yes. Take a photo of the letter, or attach it as a PDF, and ask what it means. Photos and other images can be processed outside the EU.

No. Fee does not create images or video in the beta.

That Fee is still being developed, and that you get to try it early. Something may change or go wrong, and then we would like to hear about it.

We invite people at a pace that lets us look after everyone who is already in.

We do not show how many have signed up. We email you when you can start. Look in your spam folder too.

You open the link in the email and log in with Google or with a code we email you. Then you start in the browser. You only need the app for Mac and Windows if Fee should work with files on your computer.

No. Fee works in your browser. You only need the desktop app if you want Fee to work with files on your computer.

Yes, in the browser. You can put Fee on your home screen. There is no app in the App Store or Google Play.

No. Fee needs the internet to answer.

The browser is enough for most things. The desktop app can also work with files in a folder on your computer and read answers aloud. The full comparison is on How Fee works.

You can. We at Flatfee do not read your chats, except the ones you choose to send to us in a report.

Chats in the browser are saved unencrypted on Flatfee’s server, so the people who run the server could technically reach them.

Fee is an AI, not a person. Fee can make mistakes. Check important details.

We do not train any AI of our own on your conversations. What the AI services we use do with what is sent to them is governed by their terms.

Yes. Your chats are kept so that you can carry on later, and you can delete them whenever you like. Fee also learns from how answers are received. We do not link what is saved for that to your account, and it does not contain what you write. You can turn this off in Settings.

When you use Fee in the browser, your chats and your memory are saved on Flatfee’s own server, at a Swedish hosting company. In the desktop app, they are saved on your computer. If you turn on “Sync chats with the web”, your chats and your memory are also saved on the server, and the memory is the same in the app and in the browser. Saved answers have their own switch, “Sync saved answers”. Your login and account details are handled by another provider. The answers are produced by other companies, and some of that can happen outside the EU.

You delete a chat in the menu by the chat. To delete your whole account, open Settings in Fee and choose “Delete account”. You can choose “Delete in 7 days (you can undo)” or “Delete now”. You do not need to write to us.

No. During the beta you must be at least 18 years old.

Read Trust in plain words for the short answers, or the pages about privacy and security for the details.

Yes. Under “Memory” and “Your data” in Settings, you can bring in your old chats and what the other service has saved about you.

Yes. Under Settings, choose “Memory”, then “Export everything” under “Your data”. You get a zip file with your chats, your memory and what you have saved from Fee’s answers, as ordinary files.

Yes. Fee has suggestions and tools for people who run their own business. Turn on business mode under Settings in Fee.

Email hello@flatfee.one. We will reply as soon as we can.